DealGrab Store

Effective Date: June 18, 2025
Welcome to DealGrab, a marketplace connecting customers with vendors offering exclusive deals on products and services. By accessing or using our platform dealgrab.store, you agree to be bound by these Terms of Service and Community Guidelines (collectively, the "Terms"). If you do not agree, please do not use DealGrab.
1. Definitions
Platform: DealGrab, including its website, mobile apps, and related services.
User: Any individual or entity registered on the Platform, including Customers and Vendors.
Customer: A User who browses, purchases, or reviews deals.
Vendor: A User who posts deals for sale on the Platform.
Deal: A product or service offered by a Vendor on the Platform.
Content: Any text, images, reviews, or other material posted by Users.
2. Eligibility
You must be at least 18 years old or have legal guardian consent to use the Platform. You must provide accurate and complete information during registration, including name, email, phone number, and user type (Customer or Vendor). Accounts are non-transferable and may not be shared.
3. Account Responsibilities
Registration: You agree to provide truthful information and maintain the accuracy of your account details. DealGrab uses secure authentication services to manage your account.
Security: You are responsible for safeguarding your account credentials. Notify us immediately at dealgrab24@gmail.com if you suspect unauthorized access.
Vendor Accounts: Vendors must provide additional verification (e.g., phone number) and comply with commission payment obligations to maintain active status.
4. Platform Usage
4.1 General Rules
Use the Platform only for lawful purposes and in compliance with these Terms. Do not attempt to disrupt or interfere with the Platform’s functionality, including its account management or mapping features. Respect intellectual property rights, including those of DealGrab, Vendors, and third parties.
4.2 Customer Responsibilities
Browsing and Purchasing: Customers may browse deals, add them to their cart, and complete purchases via the Platform’s checkout process.
Payments: All payments are processed securely outside DealGrab Store. Customers agree to pay the listed price in red, which includes a 1.52% commission to allow vendors to offer high discounts of 10%+ and any applicable delivery fees.
Reviews: Customers may submit reviews (ratings and comments) for purchased deals. Reviews must be honest, relevant, and comply with Community Guidelines.
4.3 Vendor Responsibilities
Posting Deals: Vendors must post accurate deal information, including title, price, category, location, and images. Deals must be lawful, available, and fulfillable.
Images: Vendors are responsible for ensuring images uploaded to our secure storage are original or licensed for use.
Fulfillment: Vendors must fulfill orders promptly and communicate with Customers via provided contact methods (e.g., provided communication links).
Commissions: Vendors agree to remit a 1.52% commission per order and a ZMW 50 fee for promoted deals. Commissions must be settled within 24 hours to avoid account suspension.
Deal Management: Vendors may edit or delete unclaimed deals but must honor orders for claimed deals.
5. Community Guidelines
DealGrab is a community-driven platform. To ensure a positive experience, all Users must follow these guidelines:
5.1 Respectful Conduct
Treat all Users with respect. Do not engage in harassment, discrimination, or abusive behavior based on race, gender, religion, nationality, disability, or any other protected characteristic. Do not post offensive, defamatory, or obscene Content, including in deal descriptions, reviews, or communications.
5.2 Honest Interactions
Deals: Vendors must accurately represent their products or services. False or misleading claims may result in deal removal or account suspension.
Reviews: Reviews must reflect genuine experiences. Fake or incentivized reviews are prohibited.
Analytics: Do not manipulate analytics (e.g., artificial clicks or views) to boost deal visibility.
5.3 Safe Transactions
Complete all transactions off the Platform’s by asking the vendor their prefered method of payment. Use provided communication tools (e.g., provided communication links) for order-related discussions to ensure transparency.
5.4 Content Standards
All Content must be lawful, non-infringing, and appropriate for all audiences. Prohibited Content includes:
Illegal goods or services.
Explicit or violent material.
Spam or unsolicited promotions.
DealGrab reserves the right to remove Content that violates these guidelines.
6. Payments and Commissions
Customer Payments: Customers pay for deals at checkout, including deal price, delivery fees (if applicable), and a 1.52% platform commission. Please keep a copy of payment proof.
Vendor Payouts: Vendors receive full payments with commissions and fees.
Commission Obligations: Vendors must remit commissions within 24 hours. Failure to do so may result in account suspension until payment is made.
Refunds: Refunds are handled on a case-by-case basis. Customers may request refunds for unfulfilled orders, and Vendors must comply with refund decisions.
7. Intellectual Property
DealGrab Content: The Platform, including its design and branding, is owned by DealGrab or its licensors. You may not copy, modify, or distribute Platform content without permission.
User Content: You retain ownership of your Content but grant DealGrab a non-exclusive, royalty-free license to use, display, and store it for Platform operations (e.g., displaying deal images or reviews).
Infringement: Do not post Content that infringes third-party rights. Report suspected infringement to dealgrab24@gmail.com.
8. Privacy and Data
Data Collection: DealGrab collects personal information (e.g., name, email, phone, location) as described in our Privacy Policy, available at [insert link].
Analytics: We track user actions (e.g., sign-ups, purchases, shares) to improve the Platform. This data is stored securely in our systems.
Location Data: Location data used for deal posting and browsing is processed through our mapping features. You may disable location access in your browser or device settings.
Data Security: We use industry-standard measures to protect your data. Users are responsible for maintaining account security.
9. Dispute Resolution
Customer-Vendor Disputes: Disputes over orders (e.g., non-delivery, defective products) should be resolved directly between Customers and Vendors using off-platform communication tools. DealGrab may mediate if needed.
Platform Disputes: For disputes with DealGrab, contact dealgrab24@gmail.com. If unresolved, disputes will be governed by the laws of Zambia and resolved in Zambian courts.
Escalation: DealGrab may suspend accounts or remove Content pending dispute resolution.
10. Termination and Suspension
User Termination: You may delete your account by contacting dealgrab24@gmail.com. Account deletion removes personal data per our Privacy Policy, except where required by law.
DealGrab Termination: We may suspend or terminate accounts for:
Violation of these Terms or Community Guidelines.
Failure to pay commissions (Vendors).
Fraudulent or illegal activity.
Inactivity for 12 months.
Suspended Vendors cannot post or edit deals until compliance is restored.
11. Limitation of Liability
DealGrab provides the Platform “as is” and does not guarantee uninterrupted or error-free service.
We are not liable for:
Losses from User interactions (e.g., unfulfilled orders).
Inaccuracies in deal or Vendor information.
Issues with third-party services used to operate the Platform.
Our total liability is limited to the amount you paid to use the Platform in the past 12 months.
12. Modifications to Terms
DealGrab may update these Terms at any time. Changes will be posted on the Platform with a revised effective date. Continued use after changes constitutes acceptance. Check regularly for updates.
13. Miscellaneous
Governing Law: These Terms are governed by Zambian law.
Severability: If any provision is invalid, the remaining provisions remain enforceable.
Entire Agreement: These Terms constitute the entire agreement between you and DealGrab.
Contact: For questions, contact dealgrab24@gmail.com or write to: DealGrab, [Insert Address], Lusaka, Zambia.
14. Community Guidelines Enforcement
Reporting Violations: Report guideline violations via the Platform’s reporting feature or dealgrab24@gmail.com.
Consequences: Violations may result in:
Content removal.
Account warnings, suspension, or termination.
Referral to law enforcement for illegal activity.
Appeals: To appeal a suspension or Content removal, email dealgrab24@gmail.com within 7 days with supporting evidence.
Acknowledgment
By using DealGrab Store, you confirm you have read, understood, and agree to these Terms of Service and Community Guidelines. Thank you for being part of our community!